Last updated: 2026-02-08
This Shipping & Returns Policy explains how orders are handled, shipped, delivered, returned, and refunded when you purchase from KeylessNorth. By placing an order on our website, you agree to the terms outlined below.
1) Shipping Information
Shipping Area
We currently ship only within Canada.
We do not ship to:
- Addresses outside Canada
- PO Boxes (where carrier restrictions apply)
- Remote or hard-to-reach locations where delivery is not feasible
If an order is placed with an address we cannot service, the order may be canceled and refunded at our discretion.
Order Handling Time
Orders are typically processed within 1–2 business days. Handling time refers to order preparation and fulfillment and is not included in the shipping or delivery timeframe.
Shipping Carriers
We ship orders using national and regional Canadian carriers such as Canada Post and other courier services. The carrier is selected at our discretion. Customers cannot request or select a specific carrier.
Shipping Timeframes
Estimated delivery times are shown during checkout and begin after the order has shipped.
- Standard shipping: typically 3–6 business days after shipment
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, peak seasons, or other factors beyond our control.
Free Shipping
If free shipping is offered, it does not mean shipping is free for us. We still pay the carrier to ship your order.
For this reason, shipping costs are non-refundable, even when free shipping was applied at checkout.
2) Order Tracking
Once your order ships, a tracking number will be sent to the email address used at checkout. Tracking updates are provided by the carrier and may take time to appear.
3) Returns & Exchanges
Return Window
Return requests must be submitted within 30 days from the date of delivery. Requests made after this period may not be accepted.
Return Eligibility
To be eligible for return, items must be:
- Unused and uninstalled
- Unprogrammed and uncut
- In original condition and packaging
All returns require authorization before being sent back. Please contact us before returning any item.
Restocking Fee
A restocking fee of up to 30% may apply to non-defective returns.
The restocking fee:
- Is deducted from the item price only
- Does not include original shipping costs paid to ship the order
Shipping Cost Deductions
Original shipping costs are non-refundable, even if the order qualified for free shipping.
4) Refunds
Full Refunds
A full refund of the item price (excluding shipping costs) is offered only if:
- The item is defective, or
- The item is not as described on the product page
We may request photos, videos, or additional information to verify the issue before issuing a refund.
Non-Defective Returns
If a return is due to incorrect ordering, compatibility not verified before purchase, or a change of mind, the refund will be issued minus the restocking fee and original shipping costs.
5) Items Not Eligible for Return
- Items that have been programmed or attempted to be programmed
- Cut or modified keys
- Installed, damaged, or altered items
- Items returned without authorization
6) Return Process
- Contact us with your order number
- Explain the reason for the return
- Wait for return authorization and instructions
Unauthorized returns may be refused or subject to additional fees.
7) Contact Us
If you have questions about shipping or returns, contact us:
- Website: KeylessNorth
- Operating company: 12626250 Canada LTD
- Email: support@keylessnorth.ca